Voice over IP

Voice Over Internet Protocol is a different method Walnut Communications delivers phone service. If you live in the towns of Underwood, Neola or Persia, this is the method you receive your phone service. We use a cable modem to deliver the phone service.

Walnut Communications offers home phone service in Underwood, McClelland, Neola, Persia, Minden, Shelby, Avoca and Walnut. The communities of Underwood (non-rural), Neola and Persia are served with our VoIP service.

We offer a residential package filled with features. You can have Unlimited Nationwide Long Distance and features such as call waiting and caller ID come standard with each phone line.

We do offer Wire Maintenance to protect your home.

VoIP Features

Unlimited Long Distance

You can opt to have Unlimited Long Distance on your home phone line. This allows you to make unlimited long distance
phone calls to persons in the continental United States.

Please give us a call with any questions you may have and review our Terms and Conditions


Walnut Communications offers home phone users the option of Voicemail on the line. You can disconnect that old
answering machine and go with this feature!

We also offer the option of voicemail to e-mail, in which you can have a .wav file e-mailed directly to you! For a limited
time we will let you try this feature for free for three months when you sign up for voicemail or if you already have
voicemail. Please give us a call or shoot us an e-mail (link to info@walnutel.net) for more information.

Instructions for setting up/checking voicemail

Calling Features

View the complete list of Calling Features that are offered FREE with each residential phone line.

Wire Maintenance

Wire Maintenance is for residential customers of Walnut Communications. We are responsible for maintaining the plant and equipment required to provide services to your home.

The wiring inside your home is your responsibility to maintain, however, subscribing to Wire Maintenance covers the phone wiring inside your home.

For example, if you have a faulty phone jack, we will come repair it for free of charge. Wire Maintenance does not cover repair to the customer owned telephone equipment (telephone sets),
cable television or Internet wiring, or any other customer premise equipment not specifically noted here. Installation of a new phone jack or cable jack or relocation of an existing phone or cable jack is not covered by wire maintenance and will be charged on a time/materials basis, upon the customer‟s request.

E911 Advisory

911 Terms UNP July 2011

If you reside in the towns of Underwood, Neola or Persia, we are required by the FCC to advise customers of the terms and conditions of service provided via cable modem. Please refer to the linked document for full details.

This document states that in certain circumstances you may not have access to 911 service via your home phone.

Taxes and Surcharges

Subscriber Line Charge (SLC):

SLC are fees charged to recoever part of the costs associated with providing access to our local network. We are allowed by the FCC to recoup (from you) part of these costs. Multiple line businesses are charged at a different rate than single line businesses or residential customers. This charge is per telephone line.

Federal Universal Service Charge (USF)

All telecommunication service providers and certain other providers of telecommunication services must contribute to the federal **USF based on a percentage of their interstate and international end user revenues. We are allowed to recover USF contributions directly from our customers by billing this charge. This charge will appear as a percentage of your phone or internet bill, which is changed by the FCC quarterly.

**The USF fund provides support to promote access to telecommunications services at reasonable rates for those living in high cost areas or income eligible consumers, rural health care facilities and schools/libraries.

Federal Excise Tax

This 3% tax is applied to local services

State & Local Taxes

These taxes are imposed by the state, local and/or municipal government on goods and services.

911 Charge

These charges are imposed by local counties to help pay for emergency services such as fire and resuce.



The lifeline program provides discounts on monthly telephone charges and Link Up provides a discount on the cost of commencing telephone service for qualifying low-income households. Lifeline and Link Up are supported by the federal Universal Service Fund (USF). The Federal Communications Commission (FCC), with the help of the Universal Service Admisitration Company (USAC), administers the USF.


Lifeline provides discounts on one basic monthly service (wireline or wireless) for qualified subscribers. Walnut Communications provides an $8.00 discount per month to qualified persons. Federal rules prohibit qualifying low-income consumers from receiving more than ONE Lifeline service at the same time. Lifeline also includes Toll Limitation Service, which enables Walnut Communications to limit the amount of long distance calls that can be made from a telephone.

Link up

  1. Link Up provides qualified subscribers with a one-time discount (up to a maximum of $30) off the initial installation fee for one traditional, wireline telephone service at the primary residence or the activation fee for one wireless telephone. It also allows subscribers to pay the remaining amount they owe on a deferred schedule, interest free. Federal rules prohibit qualifying low-income consumers from receiving more than ONE Link Up discount at a primary residence. Qualifying consumers may be eligible for Link Up again only after moving to a new residence.

To Qualify for Lifeline or Link Up programs you must meet the following criteria:

  1. Income that is at or below 135% of the federal Poverty Guidelines
  2. Participate in Medicaid
  3. Food Stamps
  4. Supplemental Security Income (SSI)
  5. Federal Public Housing Assistance (Section 8)
  6. Low-Income Home Energy Assistance Program (LIHEAP)
  7. Temporary Assistance to Needy Families (TANF)
  8. The National School Lunch Program‟s Free Lunch Program

For more information visit USAC‟s website (http://www.usac.org/li/low-income/) or call 888.641.8722. Or you may call our office at 712.784.2211 to answer any questions you may have.

International Calling

All phone lines with Walnut Communication‟s Long Distance will have access to International Calling.

Rates vary by location.

To dial an international call:

  1. Dial the international access code: 011
  2. Dial the country code (reference phone book)
  3. Dial the city code (a 1-5 digit number)
  4. Dial the local number
  5. Dial the # button

Contact Us

Phone: 712-784-2211 or 1-888-784-2211
Email: info@walnutel.net

Internet tech support: 1-888-784-7845
SecureIT support: 1-877-373-3320

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